BB&T restoring several banking services after equipment malfunction

24 February, 2018, 09:27 | Author: Sheri Evans
  • View of a BB&T bank branch in Washington

Customers will still be able to use BB&T debit, credit and prepaid cards, the bank said.

As of Friday afternoon, BB&T's online and mobile banking were unavailable to consumers, according to a spokesman for the Winston-Salem, N.C., company.

It is unclear what the issue is or how long it will take to fix.

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BB&T Bank posted to its Twitter this morning that its banking services are down because of "a technical issue". We expect those balances and transactions to become current later today, and we'll continue to provide updates as that occurs. They blamed the problem on an equipment malfunction in a data center, but provided no further details. We hear your frustration, and we are committed to making this right.

Thank you so very much for your patience.

The company said if anyone has incurred fees "directly related to this outage", the bank will waive or reimburse them. "At this time, we have no reason to believe this issue is related to cybersecurity".

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BB&T, which is based in North Carolina, has a large presence in Lancaster County.

The bank operates more than 2,100 branches spread across 15 states as well as Washington, D.C. It's now ranked as the 15th largest bank in the United States with assets of at least $220 billion (£157.5 billion) as of September 2017.

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